tereaplay Terms and Conditions

2. Account Registration and Security

Each individual is permitted to hold one tereaplay account only. Opening duplicate accounts — whether under the same name, same device, same payment method, or the same household — is prohibited. If duplicate accounts are identified, tereaplay reserves the right to close all associated accounts and withhold any pending balances pending investigation.

You are responsible for providing accurate information at registration, including your full legal name, date of birth, valid contact number, and email address. tereaplay relies on this information for identity verification, transaction processing, and account communications. Submitting false information is a breach of these terms.

Your account credentials — username and password — are your responsibility. tereaplay recommends using a strong, unique password that is not shared with any other service. Do not share your login details with any other person. If you believe your account has been accessed without your authorisation, contact tereaplay support immediately and change your password.

3. Deposits and Withdrawals

All deposits and withdrawals at tereaplay are processed in Philippine pesos (₱ PHP). tereaplay accepts the following payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank online banking, Visa debit and credit cards, and Mastercard debit and credit cards. Available methods may change without prior notice — the cashier section displays currently active options.

Deposits must be funded from a payment account registered in the same name as the tereaplay member. Third-party deposits — where the payment source belongs to a different person — are not accepted. Funds received from third-party sources may be returned and the associated account may be suspended.

Withdrawals are subject to account verification, active bonus wagering requirements, and minimum withdrawal amounts. Withdrawal requests that pass review are forwarded to the relevant payment provider. Processing times vary by method. tereaplay is not responsible for delays caused by the member's bank or e-wallet provider after the withdrawal has been approved.

tereaplay does not charge internal fees for standard deposits or withdrawals. However, your payment provider may apply their own service charges. These are outside tereaplay's control and are the member's responsibility to review before initiating a transaction.

For full details on payment methods, processing windows, and limits, see the Deposit and Withdrawal page.

4. Bonuses and Promotions

tereaplay offers bonuses and promotional incentives from time to time. All bonuses are subject to specific terms that are published at the point of offer. General principles that apply to all tereaplay bonuses are set out below.

• Wagering requirements: Most bonuses come with a wagering requirement — a multiplier applied to the bonus amount (and sometimes the deposit amount) that must be completed before bonus-derived winnings can be withdrawn. The applicable multiplier is stated in the individual promotion terms.
• Game contribution: Not all games contribute equally to wagering requirements. Live casino and sports betting games may contribute at different rates than other game types. Contribution rates are listed in the relevant promotion terms.
• Bonus expiry: Bonuses and associated free plays have an expiry period. Unused bonus funds and any wagering requirement progress are forfeited when a bonus expires.
• One bonus at a time: Only one active bonus may apply to an account at a time unless a promotion specifically states otherwise.
• Abuse and collusion: tereaplay reserves the right to cancel bonuses and withhold winnings if it identifies abuse, collusion, or systematic exploitation of bonus terms. This includes coordinated betting with multiple accounts to reduce risk artificially.

Current active promotions are listed on the Promotions page. Always read the individual terms before opting into any bonus.

5. Betting Rules

All bets placed on tereaplay are subject to the specific rules applicable to the product being used — sports betting, live casino, esports, or any other available game format. These rules are accessible within the relevant section of the platform.

A bet is confirmed when tereaplay's system registers and acknowledges the wager. Bets placed after a market has closed, after a live event has concluded, or based on information that was not publicly available at the time of the market opening are void and will be settled as no-bet.

tereaplay reserves the right to void bets placed on markets that were offered due to a technical error, incorrect pricing, or clearly erroneous odds. In such cases, the original stake is returned to the member's account.

Maximum bet limits apply per event, per market, and per day depending on the product. These limits are displayed at the point of placing each bet. Attempting to circumvent limits through multiple accounts, third parties, or coordinated action is a breach of these terms.

6. Prohibited Conduct

The following actions are prohibited on tereaplay. Engaging in any of them may result in account suspension, permanent closure, forfeiture of balance, and where applicable, reporting to relevant authorities:

• Registering more than one account, or assisting another person in doing so
• Providing false identity information during registration or verification
• Using a payment method that is not registered in your own name
• Exploiting technical errors, software bugs, or pricing mistakes to gain an unfair advantage
• Engaging in match-fixing, insider betting, or wagering on events whose outcome you have advance non-public knowledge of
• Using automated software, bots, or scripts to interact with the tereaplay platform in a way that is not available to standard users
• Harassment, threatening behaviour, or abusive communication directed at support staff or other members
• Money laundering or any attempt to use tereaplay for the purpose of obscuring the origin of funds

tereaplay actively monitors platform activity for suspicious patterns. If unusual activity is detected on your account, tereaplay may pause activity and request additional information before allowing transactions to proceed.

7. Privacy and Data Protection

tereaplay collects and processes personal data for the purposes of account management, identity verification, transaction processing, fraud prevention, and regulatory compliance. The full details of what data is collected, how it is used, how long it is retained, and how members can exercise their rights are set out in the Privacy Policy.

tereaplay does not sell member personal data to unrelated third parties. Data may be shared with payment processors, identity verification providers, and regulators where required by law or operational necessity. All sharing is governed by the Privacy Policy and applicable data protection standards.

By registering with tereaplay, you consent to the collection and use of your data as described in the Privacy Policy. You may withdraw consent for non-essential data processing at any time by contacting support, subject to the conditions outlined in the Privacy Policy.

8. Responsible Gaming

tereaplay is committed to providing tools and information that help members maintain control over their gaming activity. The platform provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Members can activate these tools through their account settings or by contacting support.

Self-exclusion requests are taken seriously and processed promptly. Once a self-exclusion is in place, tereaplay will not send promotional communications to the excluded member and will close access to the platform for the requested duration. Requests to reverse a self-exclusion before the agreed period ends are subject to a mandatory review process.

If you believe that your gambling is no longer recreational and is causing harm to your finances, relationships, or daily functioning, tereaplay strongly encourages you to use the available tools and seek support. Further guidance is available on the Responsible Gaming page.

9. Limitation of Liability

tereaplay provides its platform on an "as available" basis. While we invest in platform stability and uptime, we cannot guarantee uninterrupted access at all times. Scheduled maintenance, network conditions, and unforeseen technical issues may cause temporary unavailability. tereaplay is not liable for losses arising from service interruptions that are outside our reasonable control.

tereaplay is not responsible for losses arising from:

• Your own device or internet connection failing during an active session
• Errors in information you provide during registration or transaction requests
• Unauthorised access to your account resulting from your failure to secure your credentials
• Decisions you make during betting or gaming sessions

To the fullest extent permitted by applicable law, tereaplay's total liability to any member in connection with these terms or use of the platform shall not exceed the total funds deposited by the member in the thirty days preceding the relevant claim.

10. Account Termination

Members may close their tereaplay account voluntarily at any time by contacting support. Upon closure, any verified real-money balance remaining after the deduction of applicable bonuses will be returned to the member's registered payment method, subject to standard withdrawal processing.

tereaplay may suspend or permanently close an account at any time if:

• A breach of these Terms and Conditions is identified or reasonably suspected
• Account activity raises fraud, money laundering, or security concerns
• Providing services to the member would breach applicable law or regulatory requirements
• Identity verification requirements are not met within a reasonable timeframe

In cases of serious breach, tereaplay may close the account and withhold the associated balance pending investigation. Where closure is due to tereaplay's commercial decision rather than member fault, any verified real-money balance will be returned in full.

11. Disputes and Complaints

If you have a complaint about a tereaplay transaction, bet settlement, promotion application, or any other aspect of the service, the first step is to contact the tereaplay support team directly. Our team is available 24 hours a day, seven days a week, and can communicate in both Filipino and English. Provide your account details and a clear description of the issue, along with any relevant reference numbers.

tereaplay aims to acknowledge complaints within one business day and to resolve most issues within five business days. If an issue requires investigation involving studio footage, server logs, or provider records, resolution may take longer. You will be kept informed of progress.

If you are not satisfied with the resolution provided by the support team, you may request escalation to a senior review. tereaplay's decision following senior review is final for matters within our operational discretion. For regulatory matters, the appropriate course of action is set out in the applicable licensing framework.

Frequently asked questions that cover common issues are available on the FAQ page.

12. Amendments to These Terms

tereaplay may update these Terms and Conditions at any time. When a material change is made, registered members will be notified via the platform interface or the email address on file. The updated terms will be published on this page with a revised date.

Continuing to use tereaplay after the effective date of any change constitutes your acceptance of the revised terms. If you disagree with an amendment, you should cease using the platform and contact support to close your account and arrange the return of any eligible balance.

Minor changes — such as clarifications, formatting corrections, or updates to referenced pages — may be made without formal notification. We recommend reviewing these terms periodically so you remain aware of the current version.